Troubleshooting
Managing Your License
View, transfer, and manage your MouseViz Pro or Team license.
License Manager
Visit the License Manager to manage your license online.
Viewing License Status
In MouseViz, go to Settings > License to see:
- Your current plan (Free, Pro, or Team)
- License key (if activated)
- Update expiration date
- Machine activation status and count
Activation Limits
- Pro: 2 Mac activations
- Team: 5 Mac activations
Transferring to a New Mac
- Visit the License Manager.
- Deactivate the license on your old machine.
- On your new Mac, open MouseViz and enter your license key in Settings > License.
Updates & Renewal
Your license includes 1 year of free updates. After expiration:
- You keep the version you have — it continues to work with all features.
- You won't receive new feature updates.
- Renew for $19/year to get the latest updates.
- See Why Updates Expire for the full explanation.
30-Day Refund
If MouseViz isn't right for you, contact support within 30 days for a full refund.